Under this Privacy Notice, we, Horizon Optical inform you what personal data of yours we collect, why we collect it, and what we do with it. Your personal data means any information relating to you, including your name and contact details.

Please take the time to read this Privacy Notice carefully, it is very important that you fully understand how we are processing your personal data and how we are protecting your privacy. If you have any question regarding our use of your personal data, you can of course contact us as set out below:

Our contact details are:

Horizon Optical, 9-11 Apex Business Centre, Boscombe Road, Dunstable, LU5 4SB.

Our Data Protection Officer is: dp-request@horizonoptical.co.uk.

What Personal Data we collect

The provision of your personal data is a requirement necessary to process orders. We thank you to provide us with complete and accurate data, and also to inform us if your data needs to be updated. If you do not provide us with complete and accurate data, or if you do not inform us that your data needs to be updated, we may not be able to fulfil orders properly.

We collect the following categories of your personal data:

  • Contact name with phone numbers, email address and store address.

  • How we use personal data we collect

    We only use your personal data within the limits authorized by the laws and regulations. Sometimes, we shall use your personal data because the laws and regulations require us to do so. In any case, we do not make any automated decisions solely on automatic processing which may produce legal effects concerning you, or similarly significantly affect you.

    We use your personal data for the following purposes:

  • We use your store contact details to fulfil the order, to send personalized email communication, personalized web site banners, provide access to your Profile. Such a process is allowed by Art 6 para. 1 lit B of Regulation (EU) 2016/679 (General Data Protection Regulation): processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

  • How long we keep personal data we collect

    The period for which we store your personal data is shown in the table below:

    Each order is kept 7 years in our system for legal purpose. Once an order is deleted, all personal data associated to the order is therefore deleted. Store contact must remain 7 years after last order for the same reason.


    Personal data we share

    We inform you that we share your personal data with companies outside of Horizon Optical.

    For recipients located in United States, the European Commission has decided that this country ensures an adequate level of protection by reason of its domestic law or of the international commitments it has entered to.

    How We Protect Personal Data

    We have measures in place to protect your personal data against unauthorized access, use, or disclosure, including without limitation:

  • We implement and maintain sophisticated technical measures to ensure that your personal data is recorded and processed in complete confidentiality and security.
  • We implement and maintain appropriate restrictions on access to your personal data, and monitoring of the access, use, and transfer of personal data.
  • All of our employees who have access to your personal data are required to enter into non-disclosure or similar agreements, which impose obligations on them to comply with our data privacy and confidentiality requirements.
  • We require any business partners and third party service providers with whom we may share your personal data to comply with any applicable data privacy and confidentiality requirements.
  • We provide data privacy training on a regular basis to our employees and third parties who have access to personal data.

  • What rights you have

    Under applicable data protection laws and regulations, you have right:

  • Of access to, rectification of, and/or erasure of your personal data;
  • To restrict or object to its processing;
  • To tell us that you do not wish to receive marketing information;
  • In some circumstances, to require certain of your personal data to be transferred to you or a third party
  • To the extent our processing of your personal data is based upon your consent, to withdraw your consent, without affecting the lawfulness of our processing based on your consent before its withdrawal.
  • We are committed to enable you exercising your rights: to do so, you can contact us at the details set out at the beginning of this Privacy Notice. Please provide us with the following information, so that you can take your request with all due consideration

  • Your name and surname, and a photocopy of your identity card;
  • Your specific petition (in other words, what rights you want to exercise); and
  • The date of the application and your signature (if you sent your application by postal mail).
  • If you do not get satisfaction by contacting us, you can also lodge a complaint about our processing of your Personal Data with a data protection authority.

    Changes to this Privacy Notice

    We regularly review our compliance with our Privacy Notice, in particular to make it compliant with new laws and regulations regarding data protection. But, even if this Privacy Notice may change from time to time, we will not reduce your rights under this Privacy Notice without your explicit consent.

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